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Frequently Asked Questions

Assured is a full service agency that specializes in domestic related cases. While most firms tend to spend 95% of their time working insurance cases, Assured spends approximately 95% of it’s time working domestic cases.

Assured only uses fully licensed investigators to work on your case.

Assured has the resources through our world wide network to work your case anywhere in the world at no additional cost to you! (Some international cases may cost more).

We keep in close contact with our clients offering them advice based on our past experience of investigating hundreds of domestic cases. We utilize state of the art equipment and experienced investigators to minimize the cost of your investigation.

You will receive a detailed professional report outlining everything that was done on your case. You will also get a detailed bill that will outline all the cost associated with your case.

Once you have decided to retain Assured for your investigative services, you will need to sign a retainer fee agreement, complete a client information sheet and pay your retainer by credit card or by mailing a overview check, cashier’s check or money in the amount of your retainer. Once all the paperwork has been completed and we have received the retainer we can help you decide when the best possible time will be to conduct your surveillance.

Assured has a world wide network of licensed private investigators making it possible to work your case anywhere in the world. We only deal with fully licensed investigators that specialize in domestic cases.

Most clients want pictures or video of the affair. While it is nice to have pictures or video, it certainly is not necessary to prove your case. Most Judges want a licensed investigator on the stand testifying. It is VERY rare that video is shown in court. Most attorneys will tell you that video is not as important as testimony. Don’t be fooled by firms who guarantee pictures or video. It is very difficult to obtain and sometimes can jeopardize your case if you are seen video taping. We always make every effort possible to obtain video!

Unfortunately NO firm can guarantee results. It is impossible to predict what any investigation may reveal. We certainly can give you some idea of the results that may be produced from your investigation based on our past experiences, but there is no way to guarantee results! We never make promises we can’t keep! We report the facts in each case as they occur.

Unfortunately many people try to do their own investigations. If you try to do the investigation yourself, you stand a very good chance of botching it. Once the PERSON knows he/she is under investigation, you can usually give it up. In some states you could also be arrested for stalking! It is better to invest the money with a reputable private investigator that specializes in domestic cases and have it done right the first time. In most cases judges will dismiss any evidence that is provided by you, a friend or someone directly related to you. The judge will hold a lot more weight to evidence that is gathered by an experienced licensed private investigator.

There are times when you don’t need the services of a private investigator. However if you suspect your partner is cheating you need evidence to prove it. Attorneys are not investigators and do not gather evidence. They simple present the evidence that you collect in court. When one party of a civil domestic suit has evidence collected by a unbiased licensed private investigator it removes the “he said” “she said” out of the court room. This generally will make an out of court settlement more likely and save you a considerable amount of time and money. We would never conduct an investigation that we know would not be beneficial to your case. If you need help in determining if our services will benefit you, please contact us.

It is legal to tape conversations in some states as long as one party to the conversation has knowledge. For Example: In Georgia you can tape your conversation with another person without their knowledge. In all states it is illegal to tap a phone or intercept a conversation between two other people when you are not a party to that conversation. If you want to know if it is legal to tape a conversation in your state please contact us.

Most states have reciprocal agreements allowing private investigators to follow individuals in another state as long as the case originated in the investigator’s home state. When your spouse/partner leaves the state to meet the person their cheating with, Assured will utilize a worldwide network of licensed experienced investigators to work your case no matter where your partner travels.

Conducting moving surveillance on ANY vehicle is very difficult. There are times when we may lose the person that we are watching. At times it may be necessary to let the person that we are watching go. Sometimes people who we are conducting surveillance on are looking over their shoulder to see if anyone is watching or following them. An experienced investigator will never continue to follow someone who is trying to determine if they are being followed. Remember you can always come back, but not if you get burned!

There is no way to determine the exact cost of any domestic investigation. There are too many variables to consider when conducting a domestic investigation. Our pledge to you is that we will work with you in setting up a plan of action and to work within a budget.

While many private investigation firms will not give you an estimate, we specialize in these types of cases and work them on a continual basis. Once you have answered a few questions over the phone during our free consultation we will be able to give you an estimate of the total cost of your investigation!

There are a couple of reasons why we generally close cases quicker and cheaper than other firms:

We only use fully licensed investigators to work your case. Experienced investigators are more likely to gather the evidence you need in a shorter period of time.

1. We maintain contact with the clients during any surveillance to ensure that a need remains for us to be there. Sometimes there is no need to continue surveillance when the person we are watching is obviously not doing anything during this surveillance. Instead of burning up your retainer we will recommend that you continue the surveillance another day!

2. We will make recommendations based on our experience if it seems feasible to terminate the surveillance. The final decision must be made by the client.

3. We specialize in domestic cases. Most private investigative firms specialize in insurance work. It is usually easier and steadier work than domestic cases. Adjusters unlike spouses/partners are not emotionally involved with the cases. Therefore the investigator has less to deal with. At Assured most of our cases are domestic. If you have transmission problems on your car, would you take it to someone who specialized in brakes? Don’t make the mistake of getting someone who is not experienced with working domestic cases.

4. We utilize technology vs. surveillance when feasible to get evidence and answers before we ever begin surveillance to reduce the number of billable hours. We utilize that evidence gathered through specialized search and technology to eliminate the need for lengthy unnecessary surveillance.

We invest thousands of dollars every year on equipment, training and databases so that we can offer the best service and product possible. When you shop around you will find that we are not the cheapest. Unfortunately you only have one shot at a domestic investigation. If someone “Cheaper” and maybe less experienced works on your case and makes a mistake your case is over. It is not likely that another qualified firm can pick up your case and successfully gather the evidence you need. Do you really want to go bargain shopping for this type of service? When so much is at stake!

The bottom line is not how much you pay by the hour, but how much you pay in the end. You get what you pay for!

Family members and/or friends can’t conduct surveillance or investigations in most states. It is illegal for anyone to conduct surveillance or investigations in most states without a private investigations license. There is also a chance that they could be arrested for stalking in some states as well. Most courts frown upon family members and friends conducting surveillance or investigations. Would you let one of your family members or friends repair your transmission if they were not a mechanic? Then why let them try to be a private investigator?

Many times clients believe that they already have enough to prove that their partner is cheating. Unfortunately most of the time you may have enough to prove in your mind that they are cheating, but not enough to prove it in court. If you’re not sure if you have enough evidence to prove your spouse is committing adultery, please contact us for a consultation.

Many times clients are stay at home partners or have partners who control the finances for the family. It is sometimes difficult to pay retainer fees without the partner finding out. We suggest that you borrow the money or a credit card from a family member or friend and once the investigation is complete and you have the evidence you need, then you repay the person who you borrowed from. Does it really matter if your partner finds out after the investigation is over? Not to mention that you don’t have to really reveal why you borrowed money from your friend or family member.

We NEVER advise a client to confront their partner with any evidence that may have. Never threaten to hire a private investigator! We can still work your case in most situations where you have confronted your partner, however sometimes it may require that we use additional resources and/or an additional investigator to work your case effectively.